Return and exchanges, Returns
Customer satisfaction is our top priority. If you are not happy with your goods or need to exchange an item for a different size, you have to inform us within 7 days following the date that you have received the goods. You may return your order within 14 days following the date that you receive the goods. In order to receive a refund to your credit card, you must abide by the instructions below. If you would like to have any assistance, please send an e- mail to firstname.lastname@example.org .
The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. All accurately returned products will be credited to the original purchasers credit card excluding taxes, duties and shipping costs. We also offer store credits. The amount you have paid can be stored with us up until your next purchase. You are able to use the amount stored at any time you prefer. New and unused means that there are no marks on the item or anywhere on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
AINZ is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for our exchange and return procedure. You can reach us on workdays from 9.00 am until 5.00 pm.
If you have received an item from AINZ as a gift you can exchange it for another item of the same value in our fysical stores. For international orders you must pay taxes and import duties.
Returns steps you need to follow:
1. Log in at www.ainz.nl with your Username and Password
2. Go to My Account
3. Go to Order History
4. Press paper with magnifying glass
5. Press green arrow next to the item you what to return
6. Fill in the return form
7. Please wait until we inform you a.s.a.p. confirm your request
8. After our confirmation, please sent your parcel to: AINZ Sassenstraat 14/16 8011 PC Zwolle the Netherlands
The exchange of an item for the same item in a different size or color
The exchange of an item for the same item in a different size or color, is regarded as a new order. Return the old order within the inspection period and place your new order. We therefore charge you shipping cost for processing and delivery of this new order.
Should an item be exchanged by a mistake from us or by a clear imperfection, then the cost is obviously our expense.